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Mental Health Matters Wales is one of Wales’s leading mental health charities. We are an ever-growing charity with big ambitions. We need a wide, diverse and range of experience and skills in our team. Our team members are our number one resource. We do our upmost to ensure individuals feel respected, valued, and cared for, by enabling career success through the provision of unique opportunities to thrive and foster an inclusive workforce which embraces our shared set of core values based on character, relationships, and giving back to the communities where we work.
If this sounds like an organisation you would like to join and become part of a dynamic staff team to lead the way in supporting the improvement of social, emotional and physical wellbeing needs of the population across communities in Wales, then Mental Health Matters Wales is the organisation for you!
We are a friendly, flexible, and supportive employer
We work to reduce stigmas associated with mental health and support people in their recovery
we believe with the right support and resources everybody can create a life that feels meaningful to them
We are a fast paced and growing organisation with career progression is open to all
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Wellbeing Retreat Support Worker
(2 Posts)
Salary: £14.31 - £14.94 per hour
Permanent Contracts
Hours Available:
20 hours per week(£14,881.43 - £15,537.20 per annum)
15 hours per week(£11,161.07 - £11,652.90 per annum)
Based at the Wellbeing Retreat, Bridgend
Make a real difference to people’s lives. Mental Health Matters Wales is recruiting compassionate and motivated Wellbeing Retreat Support Workers to join our innovative Wellbeing Retreat service in Bridgend.
We are recruiting to two permanent positions and welcome applications from candidates interested in either the 20-hour post, or the 15-hour post. Applicants should indicate their preference within their application.
The Wellbeing Retreat provides a safe, non-clinical out-of-hours environment for adults experiencing social crisis, emotional distress, or mental health difficulties that do not require clinical intervention. Working as part of a small, dynamic team, you will provide person-centred emotional support, active listening, and practical signposting to help individuals access appropriate community-based services and ongoing support.
You will work directly with people presenting with a range of issues including anxiety, low mood, social distress, self-harming behaviours, and suicidal ideation. Drawing appropriately on your own lived experience, while maintaining professional boundaries, you will support individuals in a compassionate, trauma-informed, and recovery-focused way.
Support will be delivered flexibly according to individual need and may include face-to-face appointments, telephone support, and occassional online interventions. You will also play an active role in developing and shaping the service, working closely with colleagues, health partners, community mental health teams, and third-sector organisations.
A key part of the role involves providing accurate information, guidance, and signposting to services delivered by Mental Health Matters Wales and other community organisations. You will maintain accurate records, contribute to monitoring and evaluation requirements, identify and report risks, and support the ongoing development of the service.
We are looking for someone with experience supporting people with mental health, emotional wellbeing, or social challenges who can build positive relationships and provide high-quality, person-centred support. You will need excellent communication and listening skills, the ability to work independently and as part of a team, and a commitment to promoting recovery, wellbeing, and resilience.
A good understanding of safeguarding, confidentiality, consent, risk awareness, and professional boundaries is essential. You should also be confident using Microsoft Office 365, including Word and Excel, and be able to maintain accurate records for monitoring, evaluation, and reporting purposes.
Experience of delivering group activities, workshops, peer support, or community-based interventions is desirable, along with knowledge of local mental health services and referral pathways.
The service operates between 5.00pm and 10.00pm on Tuesday, Wednesday, Friday, Saturday and Sunday, providing vital out-of-hours support to people when they need it most.
Mental Health Matters Wales offers a comprehensive induction programme, regular supervision, ongoing training opportunities, annual appraisal, and access to professional development, including vocational qualifications where appropriate.
Experience supporting individuals experiencing mental health, emotional wellbeing, or social distress is essential.Benefits Include:
9% employer pension contribution
Employee Assist Programme
Ongoing training and development opportunities
Regular supervision and support
Opportunity to help shape an innovative mental health and wellbeing service
Closing Date: 30 June 2026
Any queries, please contact our HR department on:
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Equal Opportunities and Diversity
Services
Mental Health Matters Wales (MHM Wales) is committed to supporting and promoting equality and diversity and to creating an inclusive working environment, particularly within our strategic vision, working practices and employment policies.
Equally, we believe in the value and dignity of all people affected by mental health of all backgrounds, their right to self-determination and a good quality of life.
Recruitment
We are mindful having a diverse workforce at all levels allows us to better represent the communities we serve and connect better with people affected by mental health. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds.
As part of our commitment to the BME Mental Health Workplace Good Practice Certification Scheme (WGPCS) we would particularly welcome applicants from BAME communities.
At MHM Wales, everyone can achieve their full potential and help reduce the stigma of Mental Health regardless of.
Gender
Sexual Orientation
Marital Status
Race
Colour
Nationality
Hours of Work
Religious Beliefs
Political beliefs
Disability
Age
This just doesn’t stop with our recruitment process but extends throughout MHM Wales with our Training & Development, Supervision, and Equal Opportunities.
We work to achieve an equal working environment free from discrimination, harassment, and victimisation and have a range of policies to ensure this.
Pay -
MHM Wales offers competitive salaries with all our roles, including a set number of annual increments, dependent on role
Training & CPD -
All employees are encouraged to undertake training & CPD to bulid on their current skills set and develop new skills which will aide them in their role or career
Annual Leave -
MHM Wales currently offers all employees 29 working days plus all bank holidays on a pro rata basis
Induction - Comprehensive first day Inductions are given to all new employees.
Pension -
MHM Wales currently offers 9% non contributory pension to all permanent employees after passing their probationary period
Sickness Benefit -
MHM Wales offers a generous sickness benefit to all staff who have been in post 12 months.
